Frequently Asked Questions
LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer’s needs and wants are personalized.We have been receiving a lot of questions from our customers on programs currently offered during the COVID-19 crisis and how to contact certain automakers and lending institutions.
Please know we are available to help and have LaFontaine representatives available Monday – Friday, 8:00AM – 2:00PM to assist via phone 855-833-6863 In addition, they can be reached via email [email protected]. These knowledgeable representatives are here to help guide you and answer questions you might have.
We have put together a brief FAQ to provide some clarification and guidance to you. If you still have questions or need additional assistance, please do not hesitate to reach out to us directly via the phone number or email referenced above.
Ready to Shop Online?
New Inventory
Pre-Owned Inventory
Do you sell used cars?
Can I trade in my car?
Yes, you can. To get started, use our online Value Your Trade tool or contact our finance team to learn more.
Can I value my trade-in online?
Yes, we have an online tool that will help you estimate what your vehicle is worth.
How can I figure out my monthly car payment?
You can use our online payment calculator to see what your monthly payments could be for the vehicle of your choice. You can also contact our finance team for more information!
Can I apply for financing online?
Yes, you can find our finance application right on our website!
How can I schedule a test drive?
You can schedule a test drive using our online form or calling us directly.
Do you sell electric vehicles?
Our inventory will vary, but we do have a selection available. If this changes, we can help you find what you are looking for. Contact us today to see how we can help!
What can I do if you don’t have the car I’m looking for?
If we don’t have the vehicle you’re looking for, you can pre-order it with us! You can pre-order a vehicle online or call us for more information.
Do you have specials on your vehicles?
Yes, we have offers on vehicles that vary. You can browse them all online and contact us for more information.
Do you provide car shopping online?
Yes we have a selection of new, pre-owned and certified pre-owned vehicles that can be viewed online at our dealership.
How do I save time at the dealership?
You can save time by shopping our inventory and financing options online!
Will this dealer buy my car, even if I do not buy a car?
Yes, we may purchase your vehicle regardless, contact our team online to see how we can help you!
Is your showroom open on Sundays?
We are closed on Sundays, contact our team to see how we can help you!
Can I pre-order a vehicle?
Yes! You can find our Pre-Order form online or contact a member of our team to learn more about the process.
Do you offer any rebates?
Yes, we do! We offer a college grad and military rebate. To see if you qualify, you can learn more on our website or by contacting us.
Can I sell my car here?
Yes, we may be able to purchase your vehicle. Contact us to learn more!
How do I request a test drive?
Please submit the short form on our website to request a test drive.
Service FAQ
What services do you offer?
We offer oil changes, brake, tire, transmission repairs and more! Contact our team so we can help you with your car service needs.
How do I schedule an oil change?
You can schedule an oil change online or call our dealership to make an appointment.
Do you offer service specials here?
Yes, we offer service & parts specials here!
May I bring any vehicle in for service?
We service all makes and models. In addition to servicing on-brand vehicles, we also service all non-brands to meet our customer needs.
Can we purchase tires at the dealership?
Yes, we have tires for sale.
Can I get an oil change here?
Yes. Schedule your oil change online or give us a call!
How can I schedule a service appointment?
You can use our online scheduling form or call us directly!
What does it mean to be service certified?
It means our technicians have gone through standardized programs with education, practical experience, and in-shop experience that meets the standards for certification.
Why is my check engine light on?
Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it’s important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Is the service center open on Sundays?
We are closed on Sundays, but open Monday through Saturday. Contact our service team to see how we can help you!
Can I Switch to Synthetic Oil or a Different Grade?
We recommend you check the owner’s manual to see which oil grade is best for your car. Usually, switching to synthetic oil is not an issue but sometimes, it’s not the best practice for older vehicles. You can contact our service department to ensure that the oil grade you’re using is right for your car.
How often should I check my tire pressure?
With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.
Do you service electric vehicles?
Yes we are electric vehicle friendly!
Why are my brakes making strange noises?
If your brakes are making strange noises, it’s a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.
I don’t own a Chrysler/Dodge/Ram/Jeep but would still like to service my vehicle at your dealership. Will you work on other brands?
Yes, we’ll service all vehicles no matter the make or model! Schedule your service online or give us a call!
